Your product(s) will be shipped to you directly by the individual brands(s), therefore shipping times can vary and your order may arrive in multiple packages. Estimated shipping times can be found on the product display page. Made to order items may take longer.

UK Delivery

Delivery to the UK is free unless the item is shipped from outside the UK or EU. Shipping location and delivery estimates can be found on each product display page.

Brand shipping location
Delivery estimate
Charges
UK
Delivery estimates found on product page under ‘Delivery & Returns’
Free
EU 
Delivery estimates found on product page under ‘Delivery & Returns’
Free
International 
Delivery estimates found on product page under ‘Delivery & Returns’
Calculated at checkout

Custom duties, tax and VAT

Products shipped from outside the EU may be subject to customs duties and sales or Value Added Tax (VAT) which is set by UK customs.

These fees are calculated during customs clearance not before and are separate to the shipping cost you are charged when checking out. When you complete your purchase, you acknowledge that any customs duties and taxes are your responsibility. If your purchase is subject to customs duties and sales tax or VAT, the shipper will contact you about these fees.  Delivery of your order will not take place until these fees are paid. Please note that shipping delays due to customs processing are not uncommon. 

 You can find out if your purchase is being shipped from a non EU or UK brand by checking their product page. If you have any questions about customs, feel free to contact us.

International Delivery

For non-UK delivery please request a shipping quote here. We will get back to you within 48 hours (not including weekends) with a quote.

Delivery for Additional and specialist items

Some products require specialist delivery. For some furniture, large items and art, our team will be in touch to arrange a delivery date with you.

Can I have my parcel redirected to a different address?

We are unable to change your delivery address once your order is confirmed and ready to ship. However, if your item has not shipped we may be able to change the delivery address for you. Please contact customerservice@thedesignbuzz.com within 24hrs of placing your order and we will endeavour to update the address. You can access detailed tracking information via your Account.