Made to order items (non-damaged)

For any uncertainty as to whether a product is included in this category then the customer should email customerservice@thedesignbuzz.com for reassurance.
Goods featured on our website which fall into this category carry the phrase ‘Made for you’. Items that fall into the 'Made For You' category have a 24 hour cancelation period. After this,  please note that we will not be able to change any such orders, make a refund or exchange any item that has been entered into production as per the customer’s specification.

Customers should only order if they are sure that the item and finish are right for the customer’s needs as the customer will not be able to change the order after the item has been entered into production.
The Design Buzz trading name and part of Amatra Limited has no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the items. 

Made to order items (Damaged or Faulty)

Please contact us immediately (within 24 hours receiving goods) by emailing us: customerservice@thedesignbuzz.com to discuss our procedure and to organise a replacement.
Should an item be received damaged or defective then a replacement will be manufactured delivered as soon as possible based on the following procedure:

  • If the packaging is damaged when you receive it then you must sign as damaged on the courier’s receipt.
  • Inspect your purchases exterior and interior carefully immediately upon receipt.
  • Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim with photographic evidence showing the damage as well as the packaging.
  • Damaged goods must be adequately packed in the original Packaging to prevent further damage before collection and during its return journey to ourselves.
Standard items (Damaged or Faulty)

Please contact us immediately (within 24 hours receiving goods) by emailing us: customerservice@thedesignbuzz.com to discuss our procedure and to organise a replacement.
Should an item be received damaged or defective then a replacement will be manufactured delivered as soon as possible based on the following procedure:

  • If the packaging is damaged when you receive it then you must sign as damaged on the courier’s receipt.
  • Inspect your purchases exterior and interior carefully immediately upon receipt.
  • Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim with photographic evidence showing the damage as well as the packaging.
  • Damaged goods must be adequately packed in the original Packaging to prevent further damage before collection and during its return journey to ourselves.
Standard items (non-faulty)

Please contact us within 14 days of receiving your order to discuss a return or exchange in line with the procedure below:

  • A written notice of your cancellation is required within 14 days of receipt of your order and the goods are returned in perfect condition in their original packaging within 14 days of receipt of the written notification of the return or exchange of goods along with your order reference number. If the goods are returned damaged a refund will not be issued.
  • Where items are large or fragile, it is sometimes possible for The Design Buzz to organise a specialist furniture handler for return transit and pass the cost of delivery onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet.
  • The cost of returning the goods will be the responsibility of the Customer, who must insure the transit of the products.
  • As soon as we receive the returned goods in perfect condition we will start the process of refunding the cost of the goods (minus any delivery charges – if applicable – Our standard delivery fee (where applicable) will be refunded, but any additional shipping fees (express shipping etc… will not be refunded). We will provide the refund within 14 days from the return of the goods in the correct condition for resale.

Please note, in all cases, the goods must be adequately packed in the original packaging to prevent damage. As the packaging is considered to be part of the product for our designer pieces, it must be returned with the product in good condition.